Introductory Summary

Qatar Airways is seeking a thoughtful and responsive Customer Support Assistant to join our Colombo team on a part-time basis. You will be the friendly frontline voice for our passengers, delivering timely support and ensuring every interaction reflects our global reputation for excellence.

Posting Date: 26 August 2025
Salary : 100,000 – 150,000 LKR
Company name: Qatar Airways
Gender: Male/Female
Location: Colombo
Job Type : Part time

Job ID – AU/027

Thilina Kulathunga (Digital Content Creator)

Qatar airways is looking new job vacancies in Colombo, you can search jobs in Qatar airways website or google search. the job is part time and read job description below.

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About the Company

Qatar Airways is the award-winning flag carrier of Qatar and one of the world’s most distinguished airlines, headquartered in Doha. With its hub at Hamad International Airport—voted “World’s Best Airport”—the airline serves over 170 destinations worldwide, grounded in its brand promise: “Going Places Together”In 2025, Qatar Airways earned the coveted title of World’s Best Airline for a record ninth time at the Skytrax World Airline Awards, reflecting its unrelenting commitment to service excellence Additionally, the airline recently bolstered air connectivity between Sri Lanka and Doha, increasing Colombo–Doha services to 35 weekly flights starting in July 2025 Operating from Colombo, you will represent a globally admired brand renowned for luxury, reliability, and care.

The Colombo office is located at the local hub for customer service operations and coordinates closely with global teams to deliver seamless support across time zones.

The Role & Responsibilities

This role is about more than answering queries—it is about guiding and reassuring travelers:

Respond to customer inquiries across multiple channels
Field questions by phone, email, or live chat in a tone that conveys clarity, warmth, and professionalism, and ensure accurate answers on flight schedules, booking details, and general services
Assist with bookings, changes, and cancellations
Support customers in modifying travel arrangements, working closely with reservation systems and relevant departments to deliver smooth, hassle-free experiences
Maintain logs and documentation
Keep clear and detailed records of customer interactions, concerns, and outcomes, aiding team insights and improving future service quality
Collaborate with teammates and other departments
Work together with colleagues across functions—such as operations or marketing—to resolve complex issues or relay important updates. A team-oriented approach ensures efficiency and empathy
Support enhanced connectivity efforts
With Qatar Airways now operating 35 weekly flights to and from Colombo, staying informed of schedule updates and communicating changes to customers becomes especially important

Qualifications

We look for a blend of practical ability and thoughtful engagement:

Customer-first mindset
You naturally put passengers at ease and build trust through patient, thoughtful service.
Strong communication and problem-solving
You simplify complex travel information and adapt quickly when circumstances change.
Effective multitasking and attention to detail
You can manage inquiries across email, phone, or chat all while keeping records accurate and polished.
Team collaboration
You work well with others, offering help and maintaining morale even during busy periods.
Flexibility with part-time schedule
You are self-motivated, manage time wisely, and consistently deliver high-quality support around your schedule.

What We’re Looking For

Beyond technical skills, we value the human qualities that truly elevate service:

Empathy and patience
You listen carefully and respond thoughtfully, ensuring passengers feel heard and cared for.
Adaptability and emotional resilience
You meet new challenges with composure and maintain a calm demeanor when helping stressed travelers.
Professionalism and cultural sensitivity
You recognize diversity among passengers and tailor your approach to be inclusive and respectful.
Pride in brand reputation
You understand and uphold Qatar Airways’ hard-earned standard of excellence in every interaction.

Why Join Us

Working here means being part of a supportive, globally-connected team:

Part-time flexibility aligned with impact
Help shape memorable passenger experiences while maintaining balance in your personal life.
Work within a top-tier global brand
Qatar Airways continues to redefine luxury and reliability, recently named the best airline globally for the ninth time
Dynamic environment during network expansion
With increased Colombo–Doha services, you’ll be part of an energized team improving access and reliability in the region
Skill development and growth potential
You’ll gain exposure to airline operations, reservations systems, and customer engagement strategies—foundational knowledge for future roles in this sector.
Collaborative and learning culture
Work alongside professionals committed to service excellence in a supportive atmosphere that values continuous learning.

Related Roles & Estimated Salary Ranges (LKR per month)

Related Role	Estimated Monthly Salary
Reservations Agent (Part-time)	80,000 – 110,000
Inbound Customer Service Executive	90,000 – 130,000
Ground Services Assistant	95,000 – 120,000
Travel Support Coordinator	100,000 – 140,000
Customer Experience Advisor	110,000 – 150,000

The offered range of LKR 100,000 – 150,000 aligns competitively with regional levels and reflects the premium expectations of the role and brand.

A career as a Customer Support Assistant at Qatar Airways in Colombo, Sri Lanka offers more than a position—it’s an opportunity to be part of a team known globally for hospitality, professionalism, and continual innovation. If you’re ready to bring empathy, calm under pressure, and mindful communication to passengers every day, we’d be delighted to hear from you.