Assistant Front Office Manager
- Company website link – https://www.cinnamonhotels.com
- Company name – Cinnamon Hotels & Resorts
- Location – Kandy
- Company Office local Address – No. 31, Saranankara Road, Kandy
- Country – Sri Lanka
- Job Average Salary rate – LKR 120,000 – LKR 180,000 monthly
- Currency – LKR
We currently have an exciting opportunity for an Assistant Front Office Manager to join Kandy Myst by Cinnamon. Cinnamon Hotels & Resorts is Sri Lanka’s largest Hotel owner, with a portfolio of 17 Hotels and Resorts in both Sri Lanka and the Maldives. Cinnamon Hotels & Resorts is a member of John Keells Holdings PLC, one of the largest listed Conglomerates in Sri Lanka
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The Assistant Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel and ensure providing personalized and overall exceptional experience service to hotel guests.
Responsibilities
• This role will provide necessary training to all personnel working front desk operation to ensure guest satisfaction.
• Handle Guest Feedback, Social Media Reviews, and drive financial performance.
• Responsible for handling any guest complaints or contentious issues that cannot be settled directly by team members and providing necessary solutions.
Excerpt from the official job listing
See full job description from the company website.
Job Summary
The Assistant Front Office Manager oversees guest services, ensures smooth daily operations, and supports the front office team. This role enhances service standards, coordinates reservations, and fosters a welcoming environment for guests, while maintaining operational efficiency and supporting staff development.
About Us
Cinnamon Hotels & Resorts stands as a leading hospitality brand in Sri Lanka, recognized for excellence, sustainability, and world-class service. With a diverse portfolio of properties, we deliver memorable experiences that reflect Sri Lankan heritage and warm hospitality. Our commitment to quality drives our continuous growth across the region.
Culture and Work Environment
We foster a professional, respectful, and inclusive environment where collaboration thrives. Our teams value integrity, adaptability, and creativity, ensuring employees feel empowered while delivering exceptional service.
Why Work With Us
We provide growth opportunities, structured training, and a supportive workplace. Employees benefit from competitive packages, recognition, and career advancement, while contributing to a brand renowned for excellence.
Disclaimer
We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.
Discover exciting Assistant Front Office Manager opportunities in Sri Lanka with Cinnamon Hotels & Resorts. Apply today for career growth, competitive salaries, and exceptional hospitality industry exposure.