Call Center Representative – Nugegoda Branch

Introductory Summary

MYTech Jobs Pvt Ltd is seeking a dedicated and personable Call Center Representative to join our growing team in Colombo, Sri Lanka. This part-time role is ideal for individuals who enjoy engaging with people, solving problems with patience, and delivering a seamless customer experience. With competitive pay and opportunities for growth, this is a great chance to kickstart or advance your career in customer service.

Posting Date: 23 August 2025
Expire Date : 23 January 2026
Salary : 50,000 – 60,000
Company name: MYTech Jobs Pvt Ltd
Gender: Male/Female
Location: Colombo, Nugegoda
Application URL: Online Application URL

Published by : Thilina Kulathunga (Digital Content Writer)
Job ID: AU/011

About the Company

Founded with a vision to connect people and opportunities, MYTech Jobs Pvt Ltd specializes in providing high-quality staffing solutions across industries. Our mission is to empower both clients and employees through reliable support, transparent communication, and innovative workplace solutions. Based in Colombo, Sri Lanka, we are known for cultivating a culture of trust, inclusivity, and continuous improvement. Employees here thrive in an environment that balances professionalism with a supportive team atmosphere, making MYTech Jobs a place where careers are built with purpose.

The Role & Responsibilities

As a Call Center Representative, you will serve as the first point of contact for customers, ensuring their needs are met promptly and professionally. This role goes beyond answering calls; it involves building rapport, understanding unique situations, and delivering solutions that leave a lasting impression. Key responsibilities include:

Handling Inbound and Outbound Calls: Respond to customer inquiries, complaints, and requests with clarity and patience while maintaining a courteous tone.
Customer Engagement: Build trust by actively listening, showing empathy, and personalizing interactions to meet each customer’s needs.
Maintaining Records: Accurately document customer interactions, feedback, and resolutions in the company’s database for future reference.
Team Collaboration: Work closely with colleagues and supervisors to ensure the call center meets its service goals and quality standards.

Qualifications

To succeed in this role, we are seeking candidates who bring both technical capabilities and a customer-first mindset.

Educational Background: should be high school diploma . A diploma or degree in communication, business, or a related field will be an advantage.
Communication Skills: Strong verbal communication in English and Sinhala is essential. Tamil fluency is considered a plus, as it broadens our ability to serve diverse clients.
Technical Proficiency: Comfortable using call management systems, CRM software, and basic office tools such as email and spreadsheets.
Experience: No Need Previous experience. We value a willingness to learn and adapt.
Adaptability: Ability to manage stressful situations with professionalism and maintain a positive demeanor even in challenging interactions.

The Role Duties and Benefits

In addition to the core responsibilities, this role provides benefits that make it both rewarding and sustainable:

Work Flexibility: Part-time schedules tailored to balance professional growth with personal commitments.
Skill Development: Opportunities to learn industry-standard customer service tools and sharpen communication abilities.
Financial Reward: A competitive salary ranging between LKR 50,000 – 60,000 per month, depending on experience and performance.
Growth Pathways: Clear opportunities for promotion into supervisory or training roles for high-performing individuals.
Supportive Workplace: Access to mentorship, performance feedback, and a friendly, team-oriented environment.

What We’re Looking For

Our ideal candidate is someone who genuinely enjoys helping others and thrives in dynamic, people-centered roles. We’re looking for individuals who are:

Empathetic: Able to listen carefully and put themselves in the customer’s shoes.
Proactive: Takes initiative to resolve issues and seeks ways to improve customer experiences.
Resilient: Handles difficult conversations with patience while maintaining professionalism.
Growth-Minded: Interested in developing new skills and advancing within the organization.

Why Join Us

At MYTech Jobs Pvt Ltd, we believe in creating more than just jobs—we create pathways to long-term success. You’ll be joining a company that values your contributions, invests in your growth, and celebrates your achievements. Our team culture emphasizes respect, collaboration, and learning, making it a great place to work whether you are just starting out or looking to advance your career.

Along with a competitive salary and flexible working arrangements, you will have the chance to be part of a company recognized for its excellence in staffing solutions across Sri Lanka.

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