Job Description: Tele-Sales Executive / Call Center

Introductory Summary

Manchester Education and Research Center is seeking a motivated and customer-focused Tele-Sales Executive to join our growing team in Sri Jayawardenepura Kotte. This part-time position offers the opportunity to engage with students, parents, and professionals by promoting our educational programs and services through meaningful conversations. If you are confident, target-driven, and enjoy helping people find the right learning opportunities, this role is an excellent fit.

Posting Date: 05 September 2025
Salary: 60,000 – 80,000
Company name: Manchester Education
Gender: Male/Female
Location: Colombo
Job Type: Part-time

Job ID – AU/051

Thilina Kulathunga (Digital Content Creator)

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How to Apply

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About the Company

Manchester Education and Research Center (MERC) is a leading institution dedicated to providing innovative and research-driven education opportunities in Sri Lanka. Located in Sri Jayawardenepura Kotte, Western Province, MERC has built a reputation for academic excellence and global partnerships. Our mission is to empower learners through knowledge, research, and career-oriented programs, while our vision focuses on becoming a recognized hub for educational innovation across South Asia.

The organization places strong emphasis on collaboration, integrity, and continuous growth, both for students and employees. At MERC, we believe education is a lifelong journey, and our culture reflects inclusivity, professional development, and the drive to make a positive impact in the community.

Address: Manchester Education and Research Center,
Nugegoda Road, Sri Jayawardenepura Kotte, Western Province, Sri Lanka.

The Role & Responsibilities

As a Tele-Sales Executive, you will be at the heart of our outreach team, building relationships with prospective learners and guiding them toward the right academic path. Key responsibilities include:

Promoting educational programs: Reach out to potential students and parents to explain our courses, entry requirements, and unique value, ensuring they feel supported in making informed decisions.
Generating leads: Proactively identify, qualify, and follow up with new leads through outbound and inbound calls, creating a steady pipeline of prospective learners.
Maintaining student records: Accurately update the database with inquiries, call notes, and enrollment statuses to ensure smooth communication across teams.
Meeting targets: Work toward weekly and monthly sales goals, contributing to the overall success and growth of the institution.
Customer relationship management: Provide exceptional service, answer queries with patience, and ensure each potential learner feels valued and understood.
Collaboration with academic staff: Coordinate with the admissions and academic departments to align student interests with available programs.

Qualifications

To thrive in this role, candidates should demonstrate a combination of technical knowledge and interpersonal strengths. Preferred qualifications include:

Educational background: At least an Advanced Level (A/L) qualification; a diploma or degree in Marketing, Business, or Communication is an added advantage.
Communication skills: Strong command of English and Sinhala (Tamil is an advantage) to effectively engage with a diverse group of learners.
Sales experience: Prior experience in telesales, call centers, or customer service roles is highly desirable, as it prepares you to handle inquiries professionally and persuasively.
Technical skills: Basic knowledge of CRM systems, Microsoft Office, and data entry to efficiently manage student information.
Time management: Ability to balance multiple calls, follow-ups, and reporting duties within tight timelines.

What We’re Looking For

Beyond qualifications, we are seeking individuals with the right mindset and personality. The ideal candidate should be:

Energetic, self-motivated, and enthusiastic about meeting new people.
A good listener who understands customer needs before offering solutions.
Resilient and adaptable, with the ability to remain positive even when facing rejection.
A team player who contributes to a supportive and dynamic work environment.
Passionate about education and helping others achieve their goals.

Why Join Us

At MERC, your career is not just a job – it’s a journey of growth and impact. By joining our team, you will:

Work in a supportive environment that values personal development and continuous learning.
Benefit from competitive part-time pay, with performance-based incentives.
Gain exposure to the dynamic education industry, helping you build long-term skills in sales, communication, and relationship management.
Enjoy flexible work schedules that balance professional and personal commitments.
Be part of an institution that is shaping the future of education in Sri Lanka.

Related Jobs and Salaries in the Industry

Job Title	Average Salary (LKR)	Employment Type
Customer Service Associate	50,000 – 70,000	Full-time
Admissions Officer	65,000 – 90,000	Full-time
Marketing Executive	70,000 – 100,000	Full-time
Academic Counselor	75,000 – 95,000	Full-time
Call Center Supervisor	85,000 – 120,000	Full-time

Final Thoughts

The Tele-Sales Executive role at Manchester Education and Research Center is a unique opportunity for those who want to combine their passion for education with their skills in communication and sales. With a culture that encourages growth, respect, and innovation, this role offers more than just a paycheck—it offers a meaningful career path.