Customer Relations Executive

Job Overview

• Company: Ninewells Hospital (Pvt) Ltd. (A leading private healthcare institution in Sri Lanka specializing in Obstetrics, Gynaecology, Paediatrics, and Neonatology, with a core focus on woman and child care).

• Job Titles: * Customer Relations Executive

  • Customer Relations Associate

  • Trainee Customer Relations Associates (School leavers are encouraged to apply for this role)

• Location: 55/01, Kirimandala Mawatha, Narahenpita, Colombo 05, Sri Lanka.

Job Description (Core Responsibilities)

• Greeting & Direction: Direct customers to the relevant counter/s upon their arrival.

• Service Standards: Ensure a high level of customer service is maintained at the assigned front office area.

• Customer Care: Assist customers professionally to provide them with a pleasant experience and maintain a good rapport with both customers and visitors.

• Internal Coordination: Maintain proper coordination and good communication with other hospital departments.

• Problem Solving: Resolve patients’ or customers’ requirements and needs quickly, efficiently, and courteously.

Entry Requirements

The requirements are split by career level as follows:

1. Customer Relations Executive

• Age: Between 27 – 35 years.

• Experience: Minimum of 4 – 5 years of experience in customer relations.

2. Customer Relations Associate

• Age: Between 22 – 25 years.

• Experience: Prior experience is not strictly specified (School leavers are explicitly welcomed to apply as Trainees).

Common Skills & Attributes (For Both Roles)

• Communication: Effective communication skills. Fluency in English & Sinhala is required; proficiency in other languages is a distinct advantage.

• Scheduling: Willingness to work in a roster that includes night shifts.

• Interpersonal Traits: * Voice clarity, courtesy, strong listening skills, and a service-oriented mindset.

  • A pleasing personality.

  • Being a team player with a dynamic personality and a positive attitude.

Remuneration & Benefits

• The successful candidate will receive an attractive remuneration package based on their qualifications and experience.

Application Details

If you match the profile, send your CV alongside two non-related referees:

• Email to: careers@ninewellshospital.lk

• Addressed to: Group Head of Human Resources

• Contact Number: 011 2049977

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