Executive – IT Store Support

Website Hayleys

Executive – IT Store Support

Location: Colombo, Sri Lanka

Discipline: IT / Digital Transformation

Job Overview

The selected candidate will be responsible for implementing, configuring, and supporting IT infrastructure and business applications across our retail store network. This role ensures maximum system uptime, seamless retail operations, and rapid technical resolution for retail technology and hardware.

Key Responsibilities

Technical Support & System Maintenance

  • Store Systems Support: Provide first and second-level technical support for essential store systems, including POS terminals, self-checkout units, back-office applications, handheld devices, and peripheral hardware.

  • Hardware Troubleshooting: Install, maintain, and troubleshoot retail hardware such as barcode scanners, receipt printers, weighing scales, label printers, digital kiosks, tablets, and desktop PCs.

  • Network Infrastructure: Install, configure, and troubleshoot store network components, including network switches, Wi-Fi access points, firewalls, and general internet connectivity.

Operations, Deployments & Asset Management

  • Store Expansions: Actively assist in technology rollouts, new store openings, store relocations, and renovations.

  • System Monitoring: Continuously monitor store systems to guarantee operational continuity and maximum system availability.

  • IT Asset Administration: Support user account management, device provisioning, remote software deployment, and lifecycle IT asset management.

  • Documentation & Training: Maintain accurate IT documentation, hardware inventory records, support logs, and standard operating procedures (SOPs) while conducting user training for store staff.

Compliance & Operational Flexibility

  • Security & Backups: Ensure strict compliance with corporate IT security policies, routine backup procedures, and operational standards.

  • Vendor Coordination: Coordinate closely with external vendors and internal IT engineering teams to resolve complex application and infrastructure issues.

  • On-Call Support: Participate in an on-call support rotation to provide technical assistance during weekends, holidays, or after-hours when required.

Candidate Profile

Qualifications & Experience

  • Education: A Degree or Diploma in Information Technology, Computer Science, Network Engineering, or a closely related field.

  • Experience: 2–5 years of hands-on experience in IT infrastructure, technical support, or retail technology environments.

  • Industry Background: Prior experience in the retail, supermarket, FMCG, or hospitality sectors will be considered a strong advantage.

Technical Competencies

  • OS & Hardware: Strong hands-on experience with Windows/Linux operating systems, comprehensive hardware troubleshooting, and end-user support.

  • Networking: Solid understanding of LAN/WAN architectures, Wi-Fi management, VPN configurations, firewalls, and structured cabling.

  • Retail Tech Value-Add: Practical experience supporting dedicated POS systems, retail applications, or self-checkout solutions is highly advantageous.

  • Endpoint Management: Prior exposure to Microsoft 365, Active Directory, Microsoft Intune, and endpoint management solutions is preferred.

Key Attributes

  • Mobility: Willingness to travel frequently to various retail store locations across the country.

  • Problem-Solving: Sharp troubleshooting capabilities with the ability to perform effectively under pressure.

  • Interpersonal Skills: Excellent communication and customer service skills, with a proven ability to work independently and collaborate with multiple stakeholders.

How to Apply

If you possess the drive and technical expertise to succeed in this challenging role, please submit your application. An attractive, market-competitive remuneration package is on offer for the right candidate.

  • How to Apply: Please email your comprehensive CV, mentioning two non-related referees and noting the Job Identification ID (2819) in the subject line, to the official recruitment address:

  • Official CV Submission Email: careers@hayleys.com

Equal Opportunity Employer: Hayleys is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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To apply for this job email your details to careers@hayleys.com