Executive – POS & Store-App Support

Executive – POS & Store-App Support

Location: Colombo, Sri Lanka

Discipline: IT / Digital Transformation

Job Identification: 2825

Job Description

The selected candidate will provide day-to-day operational support for Point of Sale (POS) systems, Self-Checkout (SCO) solutions, and retail store applications across our network. This role involves monitoring system transactions, resolving user incidents within agreed service levels, and collaborating with cross-functional teams to ensure seamless retail operations.

Key Responsibilities

• Application Support: Provide daily technical support for POS systems, Self-Checkout (SCO) solutions, and core store applications across the retail network.

• Troubleshooting: Monitor and troubleshoot POS transactions, payment gateway integrations, pricing discrepancies, promotions, loyalty programs, and daily store processes.

• Incident Management: Support retail store users in resolving application-related incidents and service requests within established SLAs.

• Vendor Coordination: Coordinate with external vendors and internal IT teams to investigate, escalate, and resolve complex application issues.

• System Deployment: Assist in implementing, configuring, testing, and rolling out new retail applications and system enhancements.

• Store Openings: Support new store opening activities, including POS hardware/software setup, application deployment, user onboarding, and operational readiness testing.

• Testing & Validation: Perform User Acceptance Testing (UAT), system validation, and regression testing for new software releases and upgrades.

• Documentation: Maintain detailed application documentation, user guides, support procedures, and internal knowledge base articles.

• Process Improvement: Monitor application performance metrics and proactively identify opportunities for system optimization.

• Integration Management: Support core integration points between POS, ERP, inventory management, e-commerce, loyalty systems, and payment gateways.

• User Training: Assist in user training and provide hands-on operational guidance to retail store teams.

• Governance & Compliance: Ensure application configurations, master data, and user access controls align fully with company policies and compliance standards.

Candidate Profile

• Education: A Degree or Diploma in Information Technology, Information Systems, Computer Science, or a related discipline.

• Experience: 2–5 years of hands-on experience supporting business applications, POS systems, or retail technology platforms.

• Industry Knowledge: Direct experience with retail operations, supermarket systems, or store applications is a distinct advantage.

• Technical Skills: Preferred knowledge of POS hardware/software, self-checkout workflows, inventory management systems, databases, application troubleshooting, and reporting tools.

• ERP Exposure: Prior exposure to enterprise systems such as SAP, Microsoft Dynamics, Oracle, or similar platforms will be a strong advantage.

• Core Competencies: Exceptional analytical, troubleshooting, and problem-solving skills, paired with excellent communication and stakeholder management abilities.

• Adaptability: Ability to work independently and manage multiple priorities in a fast-paced retail environment.

• Flexibility: Willingness to travel to store locations and support business operations outside of standard working hours when critically required.

Remuneration & Culture

An attractive remuneration package commensurate with industry standards is on offer for the right candidate. Hayleys is an Equal Opportunity Employer.

How to Apply

If you have what it takes to succeed in this challenging role, please submit your CV directly to the official corporate recruitment channel:

• Official Email for CV Submission: careers@hayleys.com

• Subject Line Format: Executive – POS & Store-App Support (Job ID: 2825)

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