IT Executive – System Support

Job Overview

• Company: Siyapatha Finance PLC (The fully owned largest subsidiary of Sampath Bank PLC. A finance company licensed by the Monetary Board of the Central Bank of Sri Lanka under the Finance Business Act No. 42 of 2011).

• Job Title: IT Executive – System Support

• Location: Siyapatha Tower, 111, Dudley Senanayake Mawatha, Colombo 08, Sri Lanka.

The Job (Key Responsibilities)

• Requirements Gathering: Gather, define, and document business requirements and workflows in coordination with users.

• Liaison & Support: Liaise with vendors, project teams, and infrastructure teams to support system implementation and integration.

• Security & Access Control: Manage user access, roles, and application security controls.

• Application Troubleshooting: Provide application support, including issue monitoring, troubleshooting, and resolution.

• System Deployments: Support system enhancements, customization, releases, and production deployments.

• Testing: Conduct testing activities including test case execution, debugging, and UAT (User Acceptance Testing) coordination.

• Operations & End-User Support: Execute EOD (End of Day) processes, provide end-user support, training, and maintain system documentation.

The Person (Qualifications & Requirements)

• Experience: * Minimum 2–4 years of experience in application support, system administration, or a related IT support role.

  • Experience within the banking, finance, or corporate sector is preferred.

• Technical Knowledge: Hands-on experience with Lime CRM, Finacle Core Banking System, Microsoft Dynamics NAV, Microsoft SQL Server, and SQL Querying.

• Education: A Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, Information Systems, or a related discipline from a recognized university will be an added advantage.

• Certifications: Professional certifications in database management, application support, ERP systems, or related technologies are preferred.

• Age: Preferably below 35 years of age.

• Key Skills:

  • Strong analytical and problem-solving skills.

  • Ability to work under pressure and meet deadlines.

  • Excellent communication and stakeholder management skills.

Application Details

Interested candidates can apply via the following contact channels:

• Email: careers@siyapatha.lk

• WhatsApp: 076 375 9594

• Addressed to: Chief Human Resources Officer

• Fixed Line Contact: 0117 605 605

• Website: www.siyapatha.lk

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