Manager – PR, Loyalty & Partnerships

Manager – PR, Loyalty & Partnerships

Company Overview

Come join Sri Lanka’s hospitality trendsetter—the premier five-star city hotel, Cinnamon Grand Colombo. As the flagship property of John Keells Holdings’ Cinnamon Hotels & Resorts chain, we offer a dynamic and innovative environment for top-tier professionals.

Key Responsibilities

Public Relations & Brand Communications

• Strategy Execution: Develop and execute comprehensive public relations, communication, and stakeholder engagement strategies aligned with core business objectives.

• Media Relations: Manage media relations, press communications, and publicity initiatives to consistently enhance brand visibility and reputation.

• Campaign Coordination: Plan and coordinate high-impact PR campaigns, media events, press conferences, and promotional activities.

• Digital Outreach: Drive digital communication initiatives and rigorously monitor campaign performance against established KPIs.

• Brand Consistency: Ensure seamless and consistent brand messaging across all communication channels and marketing platforms.

• Internal Alignment: Collaborate with internal teams to support business goals and strengthen employee engagement through targeted internal communications.

• Performance Analytics: Monitor, analyze, and report on the effectiveness of communication and public relations initiatives, providing data-driven insights for continuous improvement.

Loyalty & Strategic Partnerships

• Value Generation: Develop and strengthen strategic partnerships and loyalty initiatives to maximize customer engagement, retention, and brand value.

• Growth Opportunities: Identify and cultivate collaborative partnership opportunities that support business growth and elevate the overall guest experience.

Person Specifications & Eligibility Requirements

Educational & Professional Qualifications

• Required: A Bachelor’s Degree in Public Relations, Communications, Marketing, Journalism, Business Management, or a closely related field.

• Preferred: Professional qualifications in Public Relations, Marketing, Brand Management, or Digital Marketing. A Master’s Degree or postgraduate qualification in a related discipline will be a distinct advantage.

Experience & Core Competencies

• Industry Background: Minimum of 5 years of progressive experience in Communications, Public Relations, Media Relations, or a related field. Prior experience in the luxury hospitality industry is highly preferred.

• Communication Skills: Exceptional verbal and written communication skills, with a proven ability to craft and deliver clear, compelling, and impactful messages.

• Stakeholder Management: A proven track record of building and maintaining strong relationships with media professionals and key stakeholders to secure positive media coverage.

• Crisis Management: Strong crisis communication and reputation management skills, with the ability to respond effectively and professionally to sensitive situations in a timely manner.

• Innovation: A highly creative and innovative mindset capable of developing engaging communication campaigns, content, and stakeholder initiatives.

How to Apply

Interested candidates who match the selection profile are encouraged to submit their CV before 20 June 2026.

• Internal Applicants: Apply directly via HIVE.

• External Applicants / CV Upload via Email: Send your comprehensive resume directly to the official recruitment desk at careers@cinnamonhotels.com with the subject line “Manager – PR, Loyalty & Partnerships – Cinnamon Grand”.

• Inquiries: For more details regarding this vacancy, please contact Rosandrine Slegers at (+94) 76 823 0423.

Employer Statement: Asian Hotels and Properties PLC (Cinnamon Grand Colombo) is an equal opportunity employer under the John Keells Group umbrella, committed to fostering an inclusive, diverse, and high-performance culture.

Location – Colombo, Sri Lanka

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