Process Associate – Quality Assurance

Process Associate – Quality Assurance

Company Overview

Infomate is a fully owned subsidiary of John Keells Holdings PLC. As a pioneer in shared services and a leading Business Process Management (BPM) company, we deliver premier Finance & Accounting, Back Office, Customer Support, HRO, and Payroll services to a diverse local and global clientele.

Join our team for an exciting opportunity to grow your career and reach greater heights.

Job Responsibilities

• Quality Auditing: Perform regular, comprehensive quality checks on processed transactions to guarantee absolute accuracy, completeness, and timeliness.

• Transaction Sampling: Select appropriate, representative samples of transactions for auditing based on established sampling techniques.

• Reporting & Dashboards: Prepare, update, and maintain detailed daily, weekly, and monthly KPI reports and performance dashboards.

• Compliance Checks: Conduct routine audits to proactively identify transactional errors, workflow process deviations, and compliance issues.

• Team Collaboration: Work closely with the core operations teams to ensure quality objectives are consistently met, while resolving emerging quality issues alongside team members.

Person Specifications

• Experience: Minimum of 6+ months of relevant experience in Internal Audit or Finance & Accounting. Prior experience within the BPO/BPM industry will be considered a distinct advantage.

• Qualifications: Currently pursuing or completed a relevant degree program, or a professional qualification in CIMA, ACCA, AAT, or CA.

• Technical Skills: Sound foundational knowledge and practical working experience with MS Excel.

• Core Competencies: Strong verbal and written communication capabilities, paired with emerging leadership attributes and excellent interpersonal skills.

How to Apply

If you are an enthusiastic individual passionate about reaching the highest levels in the field of Finance & Accounting, this is your opportunity. Please forward your comprehensive resume to our official recruitment email address below:

• Official CV Submission Email: careers.infomate@keells.com

• Please mention “Process Associate – Quality Assurance” in the email subject line.

  Location – Colombo, Sri Lanka

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