Job Title

Senior Customer Care Executives

Requirements

Experience: A minimum of 2 years of experience at a call centre / contact centre or a similar business environment.
Age Preference: Age preferably below 27 years.
Education: * Passed G.C.E. O/L, including Mathematics and English.
- Passed G.C.E. A/L.
Certifications: A certification related to IT will be an added advantage.

Provide highly personalised and attentive service to meet the unique needs and preferences of high-net-worth clients.
Address client inquiries, concerns, and issues promptly and effectively, ensuring resolutions meet or exceed expectations.
Demonstrate a deep understanding of the products, services, and solutions available to high-net-worth clients, offering informed advice and guidance.
Resolve complaints or issues promptly and efficiently, ensuring minimal disruption to high-net-worth clients.

Excellent verbal and written communication skills in Sinhala and English (proficiency in Tamil would be an added advantage).
Ability to deliver a superior service in the absence of physical presence of high-net-worth clients.
Active listening skills and the ability to understand the needs of high-net-worth clients and respond accordingly.
Problem-solving and negotiation skills.
Ability to work under pressure on a 24/7 shift basis.
Flair for interpersonal relations.
Basic IT skills.

Package: An attractive remuneration package, coupled with a modern and conducive work environment, awaits the right candidate.
Selection: Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only shortlisted candidates will be contacted.

Applicants can apply by clicking the action links on the official digital channels or visiting the portal.
Address: > Chief Human Resource Officer,

Sampath Bank PLC,

No. 110, Sir James Peiris Mw., Colombo 02.

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To apply for this job please visit sampath.lk..