Supervisor – Digital Contact Centre

Job Overview

• Company: Ninewells Hospital (Pvt) Ltd. (A leading private healthcare institution in Sri Lanka specializing in Obstetrics, Gynaecology, Paediatrics, and Neonatology, with a core focus on woman and child care).

• Job Title: Supervisor – Digital Contact Centre

• Location: 55/01, Kirimandala Mawatha, Narahenpita, Colombo 05, Sri Lanka.

Job Description (Key Responsibilities)

• Service Standards: Improve the customer service standards of the digital contact centre.

• Staff Development: Provide on-the-job training to new staff members and energize them to achieve team objectives.

• Complaint Resolution: Resolve escalated customer complaints.

• Operations & Roster Management: Restructure and improve staff positioning plans through shift arrangements.

• Performance Metrics: Actively reduce call hold ratio, abandon calls, and overall customer complaints.

Entry Requirements

• Experience: Minimum of 2–3 years of experience in a similar capacity.

• Skills: Proven leadership and roster management skills.

• Age Limit: Between 30 – 40 years.

• Language Proficiency: * Good communication skills in English & Sinhala are a must.

  • Proficiency in the Tamil language is a distinct advantage.

• Key Attributes:

  • Voice clarity, courtesy, strong listening skills, and a service-oriented mindset.

  • Good team player with a dynamic personality and a positive attitude.

Remuneration & Benefits

• The successful candidate will receive an attractive remuneration package aligned with their qualifications and experience.

Application Details

If you meet the requirements, you can apply by sending your CV along with two non-related referees:

• Email to: careers@ninewellshospital.lk

• Addressed to: Group Head of Human Resources

• Contact Number: 011 2049977

  For Apply Job – Click Here

  For More Details – Click Here