Support Desk Analyst

Support Desk Analyst | Meriden, West Midlands

Company: Pertemps (UK’s largest independent recruitment agency) Salary: Up to £26,000 p.a. (DOE) Type: Permanent, Full-time (Monday–Friday) Location: Office-based (Meriden)

The Role

Are you a Support Desk Analyst who thrives on problem-solving and helping others? If you enjoy being the “go-to” person for technical solutions and take pride in keeping things running smoothly, this is the perfect move for you.

Joining the IT team at Pertemps, you will be at the heart of our operations. This is a fast-paced environment where no two days are the same, offering a fantastic opportunity to build on your technical experience within a supportive, industry-leading organization.

Your Responsibilities

• First-Line Support: Act as the primary contact for all IT queries, ensuring tickets are logged, categorized, and prioritized effectively.

• Troubleshooting: Resolve hardware, software, and basic network issues, providing expert support for Windows and Microsoft Office.

• User Management: Manage accounts, password resets, and permissions; oversee the onboarding and offboarding process for equipment and access.

• Maintenance & Escalation: Monitor ticket progress to meet SLAs, support mobile and laptop hardware, and escalate complex issues with clear, accurate documentation.

What We’re Looking For

• Experience: Proven background in a Support Desk or 1st-line IT role within a service desk environment.

• Technical Knowledge: Solid understanding of Windows, Microsoft Office, and user account management.

• Skills: Basic knowledge of VPN/networking, familiarity with ticketing systems (ideally ITIL-based), and a methodical approach to troubleshooting.

• Communication: A calm, professional manner with the ability to explain technical concepts to non-technical users.

Bonus Points

• ITIL Foundation certification.

• Experience supporting remote users or multiple sites.

• Exposure to cloud-based systems or specific business applications.

Benefits

• Time Off: 33 days holiday (including bank holidays).

• Security: Company pension scheme.

• Convenience: Free on-site parking.

• Work Environment: Fully office-based in Meriden (no WFH option).

SUMMARY

• Company Name – Pertemps
  Company website –Pertemps
  Company Location – Leicester, United Kingdom 

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